Política de envío
Shipping Policy
Order processing
Orders are processed within 3 business days after payment is successfully confirmed.
Business days are Monday through Friday and exclude weekends and public holidays. Orders placed on weekends or holidays begin processing on the next business day.
Processing time is separate from shipping time.
Estimated shipping time
After your order has been processed and shipped, estimated delivery generally takes up to 9 business days.
The total estimated delivery time is therefore approximately 12 business days:
- Up to 3 business days for processing
- Up to 9 business days for shipping
Delivery times are estimates, not guaranteed arrival dates. Delays may occur because of carrier disruptions, customs inspections, severe weather, incorrect address information, high-volume periods, or other circumstances outside our reasonable control.
Shipping destinations
We ship to the countries and regions available during checkout. Shipping availability, rates, and estimated delivery times may vary depending on the destination.
Customers are responsible for entering a complete and accurate delivery address. We are not responsible for delays or failed deliveries caused by incorrect or incomplete information provided at checkout.
Order tracking
When tracking is available, you will receive a shipping confirmation email containing your tracking information after your order has been dispatched.
Tracking updates can take several business days to appear after the carrier receives the package.
Shipping delays
We make reasonable efforts to process and ship orders within the timeframes stated above. If we become aware that an order cannot be shipped within the promised processing period, we will contact the customer with updated information and provide any cancellation or refund options required by applicable law.
For orders covered by United States law, sellers must have a reasonable basis for advertised shipping times. When an order cannot ship within the promised period, the customer generally must be notified and offered the option to accept the delay or cancel for a refund.
Customs, duties, and taxes
International orders may be subject to customs duties, import taxes, fees, or inspections imposed by the destination country.
Unless otherwise stated during checkout, customers are responsible for charges imposed by local customs or government authorities. We do not control these charges or the time required for customs clearance.
Lost, damaged, or missing packages
Please inspect your order as soon as it arrives.
If your package arrives damaged, contains an incorrect item, or appears to be missing items, contact us as soon as possible at teamchaguarx@gmail.com and include:
- Your order number
- A description of the issue
- Clear photographs of the package and item, when applicable
If tracking shows that a package was delivered but you cannot locate it, first check the delivery area, household members, neighbors, and the carrier. Then contact us so we can review the available tracking information.
We are not automatically responsible for packages stolen after confirmed delivery, but we will assist with any reasonable carrier investigation.
Address changes and cancellations
Contact us immediately at teamchaguarx@gmail.com if you need to change or cancel an order.
We cannot guarantee changes or cancellations after processing has started. Once an order has shipped, the delivery address normally cannot be changed.
Split shipments
Orders containing multiple items may be shipped separately. In that case, you may receive more than one package and more than one tracking number. You will not be charged additional shipping fees unless clearly disclosed before purchase.
Local consumer rights
This policy applies to customers worldwide. Nothing in this policy limits any mandatory rights or remedies available under the consumer laws of the country or region where the customer lives.
Contact
For questions about shipping or delivery, contact: