Privacy Policy

Last updated: July 16, 2026

GripFlex™ operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). GripFlex™ is powered by Shopify, which enables us to provide the Services.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, or complete another transaction through the Services, or when you otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read and understood this Privacy Policy and how your personal information is collected, used, and disclosed.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you or another person.

Personal information does not include information collected anonymously or information that has been de-identified so that it cannot reasonably identify or be linked to you.

Depending on how you interact with the Services, where you live, and what applicable law permits or requires, we may collect or process the following categories of personal information:

• Contact details, including your name, billing address, shipping address, telephone number, and email address.
• Financial information, including credit or debit card details, financial account information, payment information, transaction details, payment methods, payment confirmations, and other payment-related information.
• Account information, including your username, password, security questions, preferences, and settings.
• Transaction information, including products you view, add to your cart, save to a wish list, purchase, return, exchange, or cancel, as well as your previous transactions.
• Communications with us, including information you provide when contacting us, such as when submitting a customer service request or complaint.
• Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.
• Usage information, including information about how and when you use, access, or browse the Services.

Sources of Personal Information

We may collect personal information from the following sources:

• Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with personal information.
• Automatically through the Services, including information collected from your device when you use our products or services, visit our website, or interact with cookies and similar technologies.
• From our service providers, including companies we use to provide technology, process information, or perform services on our behalf.
• From business partners and other third parties.

How We Use Your Personal Information

Depending on how you interact with us and which Services you use, we may use your personal information for the following purposes:

Providing, Personalizing, and Improving the Services

We use your personal information to provide the Services and fulfill our contractual obligations to you. This includes:

• Processing payments.
• Managing and fulfilling orders.
• Remembering your preferences and products that interest you.
• Sending account-related notifications.
• Processing purchases, returns, exchanges, and other transactions.
• Creating, maintaining, and managing your account.
• Arranging shipping.
• Facilitating returns and exchanges.
• Allowing you to submit reviews.
• Providing a personalized shopping experience.
• Recommending products related to your purchases or interests.
• Improving and personalizing the Services.

Marketing and Advertising

We may use your personal information for marketing and promotional purposes, including sending promotional communications by email, text message, or postal mail.

We may also display advertisements for products or services through the Services or on other websites, including advertisements based on products you previously purchased, added to your cart, or interacted with.

Security and Fraud Prevention

We use your personal information to authenticate your account, provide a secure shopping and payment experience, and detect, investigate, or take action regarding suspected fraudulent, illegal, harmful, or malicious activity.

If you create an account, you are responsible for keeping your login credentials confidential. We strongly recommend that you do not share your username, password, or other account information with anyone.

Communicating With You

We use your personal information to provide customer support, respond to requests, deliver the Services effectively, and maintain our business relationship with you.

Legal Purposes

We may use your personal information to comply with applicable law or respond to valid legal proceedings, including requests from law-enforcement agencies, courts, regulators, or government authorities.

We may also use your information to investigate or participate in civil discovery, potential or actual litigation, or other legal proceedings, and to enforce or investigate possible violations of our terms and policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes and in accordance with this Privacy Policy.

These circumstances may include disclosure:

• To Shopify, vendors, and other third parties that provide services on our behalf, such as information-technology management, payment processing, data analysis, customer support, cloud storage, order management, and shipping.
• To business and marketing partners that help provide marketing services or display advertising.
• When you direct, request, authorize, or otherwise consent to the disclosure of information to third parties, such as when we need to share information to deliver products or when you use social-media widgets or account-login integrations.
• To our affiliates or other companies within our corporate group.
• In connection with a business transaction, such as a merger, acquisition, restructuring, or insolvency proceeding.
• To comply with legal obligations, including responding to subpoenas, search warrants, court orders, or similar legal requests.
• To enforce our Terms of Service or other applicable policies.
• To protect or defend the Services, our rights, our users, or other individuals.

Our business and marketing partners may use your information in accordance with their own privacy notices.

Depending on where you live, you may have the right to opt out of the sharing or processing of your personal information for targeted or personalized advertising.

Our Relationship With Shopify

The Services are hosted by Shopify. Shopify collects and processes personal information about your access to and use of the Services to provide and improve the Services.

Information you submit through the Services may be transmitted to and shared with Shopify and other third parties located in countries other than your own.

To help protect, develop, and improve our business, we may use certain advanced Shopify features that incorporate information obtained from your interactions with our store, other merchants, and Shopify.

To provide these advanced features, Shopify may process personal information collected through your interactions with our store, other merchants, and the Shopify platform.

In these circumstances, Shopify may be responsible for processing your personal information, including responding to requests to exercise rights related to Shopify’s use of that information.

For additional information about Shopify’s processing practices and the rights available to you, please review Shopify’s Consumer Privacy Policy and Privacy Portal.

Third-Party Websites and Links

The Services may contain links to websites or other online platforms operated by third parties.

When you access a website that is not affiliated with or controlled by us, we recommend reviewing its privacy policy, security practices, and terms and conditions.

We do not guarantee and are not responsible for the privacy, security, accuracy, completeness, or reliability of third-party websites or platforms.

Information you provide in public or semi-public spaces, including information shared through third-party social-media platforms, may be visible to other users of the Services or those platforms.

The inclusion of a third-party link does not necessarily mean that we endorse the platform, its content, or its owners or operators.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal information from anyone considered a minor under the laws applicable in their jurisdiction.

If you are the parent or legal guardian of a child who has provided us with personal information, you may contact us using the details below to request that the information be deleted.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we sell or share, as those terms may be defined by applicable law, personal information belonging to individuals under 16 years of age.

Security and Retention of Your Information

No security measure is perfect or completely secure, and we cannot guarantee absolute security.

Information sent to us may not be fully protected while being transmitted. You should not use unsecured channels to send sensitive or confidential information.

The length of time we retain personal information depends on several factors, including whether we need it to:

• Maintain your account.
• Provide the Services.
• Comply with legal obligations.
• Resolve disputes.
• Enforce applicable agreements and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information.

These rights are not absolute, may apply only in certain circumstances, and may be denied where permitted by applicable law.

Right to Access

You may have the right to request access to the personal information we maintain about you.

Right to Deletion

You may have the right to request that we delete personal information we maintain about you.

Right to Correction

You may have the right to request that we correct inaccurate personal information we maintain about you.

Right to Data Portability

In certain circumstances and subject to applicable exceptions, you may have the right to receive a copy of the personal information we maintain about you and request that it be transferred to a third party.

Right to Opt Out of Sale, Sharing, or Targeted Advertising

Depending on where you live, you may have the right to opt out of the sale or sharing of your personal information or the processing of that information for targeted advertising.

When legally required, we may recognize a Global Privacy Control preference signal as a valid opt-out request for the device and browser used to access the Services.

When we can associate the device transmitting the signal with a Shopify account, the opt-out request may also be applied to that account.

Except for Global Privacy Control signals where required by law, we do not recognize other “Do Not Track” signals sent by your browser or device.

Communication Preferences

We may send you promotional emails. You may unsubscribe from promotional communications at any time by using the unsubscribe option included in those emails.

Even after unsubscribing from promotional communications, you may continue to receive non-promotional messages related to your account, purchases, transactions, or orders.

Exercising Your Rights

You may exercise your rights through the options provided within the Services or by contacting us using the contact information below.

We will not discriminate against you for exercising your privacy rights.

Before processing a request, we may need to verify your identity as permitted or required by applicable law.

Where permitted by law, you may appoint an authorized representative to submit a request on your behalf. Before accepting such a request, we may require proof that you authorized the representative to act for you, and we may also require you to verify your identity directly with us.

We will respond within a reasonable period, as required by applicable law.

Complaints

If you have a complaint about how we process your personal information, please contact us using the information below.

Depending on where you live, you may have the right to appeal our decision or submit a complaint to your local data-protection or privacy authority.

International Transfers

We may transfer, store, and process your personal information outside the country in which you live.

When personal information is transferred outside the European Economic Area or the United Kingdom, we may use recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or an equivalent agreement issued by the appropriate United Kingdom authority, unless the information is transferred to a country officially recognized as providing an adequate level of data protection.

Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or for operational, legal, or regulatory reasons.

When we update the policy, we will publish the revised version on this website, update the “Last updated” date, and provide any notice required by applicable law.

Contact

For questions about our privacy practices, this Privacy Policy, or to exercise any privacy rights available to you, contact us by email at:

teamchaguarzx@gmail.com